Kevin Jessid Figueroa Maza

Site Reliability Engineering Manager

2022

Anthology, Colombia
Proffessional references

• Responsible for leading the adoption of agile methodologies to develop a mindset of success and continuous improvement in my division's DevOps teams, fostering self-sufficiency and diverse group agility competencies.
• Guarantee the methodological application of “The twelve-factor app” on web and mobile applications, seeking to offer maximum portability in execution environments, in addition to standardizing the mechanisms for registration and precision reporting on these services and cloud resources.
• Delegate tasks to engineering team members (ten people) and advise on all aspects of the project.
• Collaborate with the development of plans and roadmaps for new production releases, manage reconfigurations and service recovery by applying the various methods of deployment and continuous delivery.
• Ensure prevalence of SLOs, KPI scoring, manage error control in APPs, as well as alerting and system monitoring solutions, organize incident response and oversight/collaboration in disaster recovery activities.
• Apply various collaborative tools for information flow (Development Workflow, Asynchronous Collaboration, Process Mapping and Diagramming), collaborate with the development of plans and monitoring of project cycles using agile methodologies implemented in: Miro Board, Atlassian's Confluence and Microsoft Teams.
• Monitor costs and budgets for each project and service implemented in the amazon cloud.

Site Reliability Engineer ⇄ DevOps

2021

Blackboard, Colombia

• I collaborated with the implementation and continuous delivery of microservices, ensuring their transition to production environments. Providing management and configuration methods for the continuous delivery of software to production during its different stages of deployment, verifying the execution of processes and integration of new code through various automation and provisioning tools.
• I developed several scripts to facilitate support operations in Python, Bash and Ruby.
• Managed processes for the provisioning and deployment of web applications for five projects in production, using Ansible, Chef and, Terraform tools.
• I managed incident management, infrastructure requirements, user administration, wikis (knowledge base) documentation, and role and user management for multiple services in AWS, for Atlassian tools, and PagerDuty. Management done through the same tools.

Support Engineer & Consultant

2017

Tech Mahindra, Colombia

• I assisted through dedicated consulting to the largest mobile telephony providers in the region, with more than 60,000 active users in production to ensure the operation of proprietary software on the client's On-Legacy architecture, verifying application operations on Tomcat, and continuous monitoring of resources on the following protocols: HTTP/HTTPS, USSD, SMSC, SMPP, HTTP, TCP, UDP, and SOAP.
• Executed multiple activities for the deployment and provisioning of software using Ansible, scheduling routine tasks in Shell-Script on production servers, providing support and consulting on specific requirements agreed with customers.
• According to the client's requirements, and in accordance with the standards agreed in the service level agreements, I executed scheduled activities for the maintenance and update of services and applications on RHEL servers, in addition to performing cleaning, optimization, and routine queries on Oracle and MySQL databases.

Support Engineer

2015

Ezentis, Colombia

• I provided assistance, supervision and support to large-scale telecommunications services through the WAN network in Colombia, for about 1,500 corporate clients of one of the largest telecommunications service providers in Colombia. Managing the scheduled activities of on-site technical staff, supervising installations and maintenance of high-performance telecommunications equipment in MPLS, and network topologies over the WAN.
• My task were focused on the evaluation of routing and diagnostics for voice services in E1, and SIP-Trunk.
  Configuration evaluation after installation or maintenance of voice and video services via SBC (physical devices: Acme-Packet). And Troubleshooting and maintenance via Telnet and SSH of voice multiplexers (DSLAMs: Alcatel, Huawei).
• Incident resolution in E1, SIP, Dedicated-Data, Dedicated-Internet. Incident handling by management through BMC (Helix-Dashboard, Remedy-ITSM). And Monitoring and Observability of devices and topologies through SolardWind.

Support Engineer

2015

Idacom, Cartagena - Colombia

• Practical use of electronic measurement tools such as multimeters, analog signal generators, and multiplexer circuits for the installation of networks at layer one, two, and three levels, such as: Structured Cabling, Installation of LANs, Installation and Configuration of Routers and Switches, and installation and verification of Ethernet points.
• Installation and maintenance of the mechanical and electrical conditions of the internal network distribution cabinets (rack).

Freelance

• Sometimes I dedicate myself more to entertainment than to necessity, to work on small projects as a Freelancer, in the implementation of websites, online positioning through digital marketing techniques, podcasting for audiobooks, and collaborating with consumer writing for small academic journals (topics related to cinema-art, or classic books of theories of "forgotten science"), and designing comic strips or cartoons, along with my former university classmates.